FAQs
IS THERE A CLOAKROOM?
YES, WE HAVE A CLOAKROOM AVAILABLE (STANDING GIGS ONLY)
IS THERE A BOX OFFICE?
TICKETS CAN ONLY BE PURCHASED ONLINE. IN THE EVENT OF A LIVE SHOW NOT SELLING OUT, THERE MAY BE THE OPPORTUNITY TO BUY TICKETS ON THE DOOR.
IS YOUR KITCHEN OPEN?
YES, OUR KITCHEN WILL BE OPEN UNTIL 21:00. THE MENU CAN BE FOUND HERE.
WHAT TIME IS THE VENUE OPEN FROM FOR LIVE SHOWS?
MONDAY – THURSDAY FROM 18:00
FRIDAY FROM 15:00
SATURDAY FROM 12:00
SUNDAY FROM 17:00 (OUR LUNCH SERVICE WILL RUN 12:00 – 17:00)
WHAT TIME DOES THE SHOW START, ACTS ON THE STAGE?
THIS VARIES FROM SHOW TO SHOW, BUT IN MOST INSTANCES, YOU CAN EXPECT MOST ACTS TO BE ON STAGE 20:15/20:30. PLEASE CHECK OUR EVENTS INSTAGRAM @WYLAM_EVENTS FOR MORE
INFORMATION CLOSER TO THE TIME, OR EMAIL: LIVESHOWS@WYLAMBREWERY.CO.UK
ARE YOU WHEELCHAIR ACCESSIBLE?
YES, WE HAVE ACCESS RAMPS AT EITHER SIDE OF THE BUILDING. FOR ANY SPECIFIC NEEDS, PLEASE EMAIL: ACCESS@WYLAMBREWERY.CO.UK
DOES THE BAR ACCEPT CASH AND CARD?
YES, ALL OF OUR BARS ACCEPT BOTH FORMS OF CURRENCY.
DO YOU HAVE A SMOKING AREA?
YES, WE HAVE AN OUTDOOR TERRACE.
IS THERE PARKING NEARBY?
THE NEAREST PARKING AVAILABLE IS CLAREMONT ROAD CAR PARK. ACCESS IS PROHIBITED INTO EXHIBITION PARK BY VEHICLE UNLESS REQUIRED FOR DISABILITY/MOBILITY PURPOSES AND PRE-ARRANGED WITH THE TEAM ACCESS INFORMATION
CAN I BRING A CAMERA TO AN EVENT?
YES. WE DO ASK YOU BE MINDFUL WITH THE USE OF FLASH AROUND FELLOW GUESTS AND ARTISTS.
CAN MY CHILD COME TO THE VENUE?
IT WILL BE STATED WITHIN THE GIG INFORMATION IF THE GIG IS 18+ OR NOT.
WILL I NEED ID TO GET IN?
WE OPERATE A CHALLENGE 25 POLICY ON THE DOOR AND AT THE BAR.
I HAVE ACCESS/MOBILITY NEEDS, HOW CAN I ARRANGE ASSISTANCE?
ACCESS INFORMATION CAN BE FOUND HERE CONTACT WITH THE SITE CAN BE MADE VIA EMAIL ACCESS@WYLAMBREWERY.CO.UK
I CAN'T FIND OR HAVE LOST MY TICKETS
IF YOU HAVE BOUGHT YOUR TICKETS FROM US DIRECTLY, YOU WILL BE ABLE TO FIND THEM ON OUR TICKET PARTNER’S WEBSITE WWW.UNIVERSE.COM FOR ALL OTHER OUTLETS YOU WILL HAVE TO CONTACT THEM DIRECTLY.
STILL STUCK? CONTACT US VIA EMAILLIVESHOWS@WYLAMBREWERY.CO.UK
DO I NEED TO PRINT MY TICKET?
NO, WE HAVE THE ABILITY TO SCAN TICKETS FROM MOBILE PHONES.
I HAVE A CARER, HOW DO I ARRANGE COMPANION REQUIREMENTS?
PLEASE EMAIL: ACCESS@WYLAMBREWERY.CO.UK AND MANAGEMENT WILL TAKE CARE OF YOU.